We treat customer support as a partnership

From planning to implementation and onboarding to ongoing strategic optimiztion and support, Liquibase is here to be your database DevOps partner.

Support levels & SLAs

Choose Standard or Premium support for Liquibase Pro to get coverage that fits your team’s needs.

Standard support
Premium support
Coverage
Business hours
24/7

Sev1 - Urgent

Catastrophic Failure – all work has halted or a work stoppage is imminent. The application system is unavailable or unusable. Or, data is being corrupted and work must be stopped to avoid further corruption/loss of data.

1 hr2

30 min2

Coverage
Business hours
24/7

Sev2 - High

Application Inoperable/Data Corrupted – an application in the system is not working or has limited capability and the problem significantly impacts the customer.

2 hrs2

1 hr2

Coverage
Business hours
Business hours

Sev3 - Medium

Feature not working as documented – application has issues that can impact customer but that do not stop customer from performing daily business. Or, issues for which there is a reasonable workaround.

8 hrs2

4 hrs2

Coverage
Business hours
Business hours

Sev4 - Low

Informational Question/Cosmetic Issue – problem/question with day-to-day operational issues, cosmetic problem with user interface, error in documentation

1 business day

1 business day

Help is always available

Any time, day or night, any Liquibase user can turn to these always-available resources:

Database DevOps training from the engineers behind Liquibase

Liquibase University takes DBAs, developers, and anyone else on the team from the fundamentals to the core commands of Liquibase. Master these courses for your official certification.

Enroll in Liquibase University

Find the Liquibase solution that meets your needs

Whether you’re looking for a tool to help your dev team increase velocity or a full CI/CD automation and observability solution, Liquibase can help.

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