We treat customer support as a partnership
From planning to implementation and onboarding to ongoing strategic optimization and support, Liquibase is here to be your database DevOps partner.
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Support levels & SLAs
Choose Standard or Premium support for Liquibase Pro to get coverage that fits your team’s needs.
Sev1 - Urgent
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Catastrophic Failure – all work has halted or a work stoppage is imminent. The application system is unavailable or unusable. Or, data is being corrupted and work must be stopped to avoid further corruption/loss of data.
1 hr2
30 min2
Sev2 - High
Application Inoperable/Data Corrupted – an application in the system is not working or has limited capability and the problem significantly impacts the customer.
2 hrs2
1 hr2
Sev3 - Medium
Feature not working as documented – application has issues that can impact customer but that do not stop customer from performing daily business. Or, issues for which there is a reasonable workaround.
8 hrs2
4 hrs2
Sev4 - Low
Informational Question/Cosmetic Issue – problem/question with day-to-day operational issues, cosmetic problem with user interface, error in documentation
1 business day
1 business day
17am - 7pm CT(GMT-6), Monday through Friday, excluding U.S. holidays. 2Initial response.
Help is always available
Any time, day or night, any Liquibase user can turn to these always-available resources:
Database DevOps training from the engineers behind Liquibase
Liquibase University takes DBAs, developers, and anyone else on the team from the fundamentals to the core commands of Liquibase. Master these courses for your official certification.
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The trusted database DevOps partner
There’s a reason we lead the Database Devops category in relationship, value, and features. We listen to your challenges not just to solve today’s problems, but to help you plan for the future as your business evolves.
Thanks for trusting us
Announcig three TrustRadius 2023 Best of Awards
Find the Liquibase solution that meets your needs
Whether you’re looking for a tool to help your dev team increase velocity or a full CI/CD automation and observability solution, Liquibase can help.
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